Managing Your Subscription

Whether you need to upgrade, downgrade or review your current plan, subscription management is designed to be simple and flexible as your organisation’s requirements change.

Viewing Your Subscription

To view your current subscription:

1. Open Account Management.
2. Navigate to Subscription & Billing.
3. Review your current plan and subscription details.

From this area you can see:

• Current plan
• Billing cycle
• Subscription status
• Account limits
• Team member usage

Upgrading Your Subscription

As your organisation grows, you may need access to additional features or higher limits.

To upgrade:

1. Open Subscription & Billing.
2. Select Change Plan.
3. Choose your new subscription.
4. Complete the checkout process if required.

Upgrades are applied immediately, allowing you to continue working without interruption.

Downgrading Your Subscription

If your requirements change, you can move to a lower plan.

Before downgrading, review your current usage to ensure it falls within the limits of the selected plan.

If your account exceeds the limits of the new plan, some actions may be restricted until usage is reduced or the account is upgraded again.

Managing Team Member Limits

Your subscription determines how many team members can be added to your organisation.

Before inviting additional users, check:

• Current team member usage
• Available team member capacity
• Plan limitations

If you require additional team members, consider upgrading your subscription.

Reviewing Plan Limits

Depending on your subscription, limits may apply to:

• Events
• Routes
• Team members
• Advanced features

Current usage and available limits can be viewed within your account.

Subscription Changes

When changing plans:

• Existing routes remain unchanged
• Public route pages remain active
• QR codes continue to work
• Embeds continue to work
• Historical route versions are retained

Subscription changes do not affect your existing route data.

Cancelling a Subscription

If you no longer require a paid subscription, you can cancel at any time.

To cancel:

1. Open Subscription & Billing.
2. Select Manage Billing.
3. Follow the cancellation process.

After cancellation:

• Future payments are stopped
• Access continues until the end of the current billing period
• Existing account data is retained

Reactivating a Subscription

If you return to SummitGPX after cancelling, you can reactivate your subscription at any time.

Your account and existing route data remain available, making it easy to continue where you left off.

Best Practice

To get the most from your subscription:

• Review usage regularly
• Keep team member access up to date
• Upgrade before reaching plan limits
• Ensure billing details remain current

This helps avoid interruptions and ensures your organisation has access to the features it needs.

Frequently Asked Questions

Can I change plans at any time?

Yes. Plans can be upgraded or downgraded whenever your requirements change.

Will changing plans affect my routes?

No. Routes, route pages, QR codes and embeds continue to work normally.

What happens if I reach a plan limit?

You may need to remove unused resources or upgrade your subscription to continue adding new content.

Can I cancel whenever I want?

Yes. Subscriptions can be cancelled at any time through the billing portal.

What happens to my data if I cancel?

Your account data is retained, although access and available features may change depending on your subscription status.